FAQ

Q: What is the difference between Heritage Series and N Series cricket bats?

A: Heritage series bats are hand made in England by our master bat maker. The grades include BatBuilder, Pro, SPS Grade 1, Player Grade 2, 5* Grade 3.

N Series Bats are hand finished in the USA. These bats are grade 3 and grade 4.

Q: What is the right bat size for me?

A: Click here to see our full size guide for our bats. 

Q: What are the right size pads and gloves for me?

A: Click here to see our full size guide for our pads and gloves.

Q: Bat Weights & Pick Up

A: We weigh our bats without stickers and grips. These will typically add 1-2 ozs to the weight but because most of that is the weight of the grip it provides a counter balance to the weight of the bat, which makes the bat feel lighter.

It's All About The Pick Up! Bat weights are a good start point as to which bat will suit you but don't get hung up on it. Some heavier bats will pick up lighter than those that weigh less. It's all about how the weight is distributed, the balance point on the bat and how it feels in your hands.

Q: Do our bats need knocking-in?

A: Yes all our bats need knocking-in, our bats are pre pressed but still require additional work on the edges and toe. We would advise as a minimum 20 mins on each edge and the toe.

Q: What’s the difference between the bat grades?

A: All our bats are graded in the quality of the willow. Pro bats are the top 1% of handpicked grade 1 English willow, SPS is grade 1 English willow, Player is grade 2 English willow, 5* and N 2.0 is grade 3 English willow, N-Series is grade 4 English willow. 

Q: What’s the difference between N Series cricket bat and 5* junior bats?

A: The difference between the N-Series bats and junior 5* is the grade of the willow where the N-Series is a grade 4 English willow bat and the 5* is a grade 3 English willow bat.

Q: How much bat wax do you need to use on a bat?

A: We recommend you use an amount equivalent a 20 pence piece. This will be enough for the full bat.

For the best results:

  • Sand or wipe the bat down
  • Apply a small amount of wax to the bat with your fingers
  • Buff with a dry cloth
  • All natural ingredients – raw linseed oil and beeswax

 

Q: What is the returns policy?

A: All our bats, soft goods, bags and accessories come with a one year warranty from the date of purchase .You will need a proof of purchase if you a warranty claim. Depending on the cause, not all damage will be automatically covered by this warranty. For more information, click here to see our full returns policy.

The returns address is 409 CAMARS DRIVE, WARMSINTER, PA 18974.

Please note that with any returns, you must add in the order number, your contact details and the instructions on how you wish to proceed (exchange, refund etc)

Q: How often should you service your cricket bat?

A: We advise that you should bring your bat back into us at the end of each full season. For more information on bat repairs/servicing click here.

Q: What happens when I build my own bat?

A: You will go through the BatBuilder journey and once your order is complete it is sent to our master bat maker in the UK. The cricket bat will hand hand crafted and will take 14 working days, depending on if you selected any engraving. If you chose engraving, it will take a further 5 working days. Once the bat is ready it will be flown to your door with free shipping. 

Q: Do you hold stock in the USA?

A: Yes, we have our own facilities to hold stock around the USA.